Delta responds to racism accusation

Delta is facing racial profiling accusations after a flight attendant didn’t initially believe a black woman’s claim that she was a doctor.

Dr. Tamika Cross posted the following on her Facebook page earlier this month after her experience on a Delta flight from Detroit to Minneapolis:

When a man lost consciousness on the flight, the crew asked whether there were any doctors on board. When Cross, a licensed obstetrician and gynecologist, raised her hand and offered help, she alleges that the crew member didn’t believe her.

"Oh no, sweetie, put (your) hand down," Cross says the flight attendant replied. "We are looking for actual physicians or nurses or some type of medical personnel. We don't have time to talk to you."

Cross called it “blatant discrimination,” as there was no other apparent reason why the flight attendant wouldn’t believe her. The flight attendant eventually asked to see credentials, but it was too late—another passenger who was a doctor helped the unconscious passenger. Cross was consulted on how to manage the afflicted passenger’s low blood pressure.

Delta offered its account of the events that took place and an explanation.

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A message about allegations of discrimination on a recent Delta flight. https://t.co/JDinYoVJt9

— Delta (@Delta) October 14, 2016

Its statement reads, in part:

Three medical professionals identified themselves on the flight in question. Only one was able to produce documentation of medical training and that is the doctor who was asked to assist the customer onboard. In addition, paramedics met the flight to assist the customer further.

Flight attendants are trained to collect information from medical volunteers offering to assist with an onboard medical emergency. When an individual’s medical identification isn’t available, they’re instructed to ask questions such as where medical training was received or whether an individual has a business card or other documentation and ultimately to use their best judgment.

Delta's commitment to diversity, inclusion and respect of all of our customers worldwide is rooted deeply in our company’s values and culture. As a global carrier with a diverse workforce, serving a diverse customer base, we are committed to treating all passengers with kindness and respect.

Cross said the flight attendant offered her SkyMiles points, but she refused.

How do you think Delta is handling the situation, PR Daily readers?

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