I agree with you guys. I am also using helpdesk for my online stores. After I added LiveAgent Helpdesk and chat button to my stores, I see increase of my sales and less phone calls. My customers are happier, because they do not have to call me(often they don´t want), if they have a problem or need to find out sth. It´s multichannel helpdesk so every email, message, call and even Facebook posts I see organized in one software. It saves my time, energy and I´m more productive now. I recommend helpdesks to everyone.
Read other answers by Michal Kouril on Quora:
- What is everything you need to know about building your own affiliate program?
- Why is it important for a business to have quality customer service?
- What is the best affiliate marketing program?
from Quora http://ift.tt/28UpThS
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