Details are continuing to emerge in the wake of another airline computer outage.
Delta flights on Sunday were delayed and cancelled after the airline suffered a “systems outage” that lingered into Monday. In total, the outage caused 170 cancellations Sunday and 110 on Monday, plus dozens of delays.
“I want to apologize to all of our customers who have been impacted by the frustrating situation,” Delta CEO Ed Bastian said. “This type of disruption is not acceptable to the Delta family, which prides itself on reliability and customer service.”
The organization also apologized on Twitter and included a link to updates:
Delta apologizes to customers for the inconvenience and will provide updates as they become available on https://t.co/QS4ugj8hOa.
— Delta (@Delta) January 30, 2017
This is Delta’s second such outage in the last six months. Last week, United faced a similar problem that grounded its flights for three hours.
Angry travelers took to social media to vent their frustrations:
@Delta help. My flight has been canceled and I'm alone on a layover in ATL. I need a solution.
— Maddie Scheutzow (@MaddieScheutz) January 30, 2017
@altonbrown @Delta I'm in the ATL trying to get home from Paris and they tell us nothing!
— Michael Brand (@mlbcpa) January 30, 2017
Looks like all of the #Delta arrivals into RSW tonight are delayed between two to three hours as a result of computer glitch @RenesPoints http://pic.twitter.com/AAbjzhJT8E
— STEVEN DODSON (@BSBALLUMP) January 30, 2017
Several major metropolitan airports also saw massive protests while the Delta delay was happening. President Trump even used Delta’s outage to deflect criticism surrounding his highly divisive immigration ban:
Only 109 people out of 325,000 were detained and held for questioning. Big problems at airports were caused by Delta computer outage,.....
— Donald J. Trump (@realDonaldTrump) January 30, 2017
from PR Daily News Feed http://ift.tt/2kdHrrR
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